Returns Form

Returns Form

Our Guarrantee

The success of our company depends on your satisfaction. If for any reason you are not completely satisfied with your purchase, simply return it to us within 30 days of delivery in its original, unused condition for a full refund of the product price.

Return Instructions

  1. Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
  2. Returns are accepted up to 30 days after receipt of your order if the merchandise is in its original, unused condition. A completed Return Form (or other document including all the requested information) must accompany your return.
  3. Please note that we can only refund the original and return shipping costs if the return is a result of our error.
  4. Do not use this form to make an exchange as it will only delay the processing of your new order.
  5. To make an exchange, simply return the existing product(s) using this form and place a new online for the product(s) you want to exchange for.
  6. Please complete this Return Form with your securely wrapped purchases and send it to:

    Ice Rays USA
    Returns Department

    , , US

    Return Form
    Order & Shipping Address Information
    Order Number  
    Order Date  
    Street Address  
    Phone Number  
    Credit Card Information
    Card Type Card number Expiration Date Name On Card
    Order Information (products being returned)
    Quantity Item / Description Return Reason
    Please include any additional comments below: